Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
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Sivin Varghese 2839454bc0
feat: Creates label dropdown component (#2220)
1 hour ago
.circleci chore: bump ruby from 2.7.1 to 2.7.2 (#1426) 5 months ago
.dependabot Add Dependabot config (#217) 1 year ago
.devcontainer chore: Setup dev env with Github Codespaces [alpha] (#1282) 4 months ago
.github chore: Update text on PR template, inboxMgmt.json (#1410) 5 months ago
.storybook fix: Change storybook relative path (#2199) 4 days ago
__mocks__ Feature: Agent Profile Update with avatar (#449) 1 year ago
app feat: Creates label dropdown component (#2220) 1 hour ago
bin feat: IP lookup (#1315) 6 months ago
clevercloud feat: Add support for Clever cloud deployments (#1703) 3 months ago
config feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
db feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
deployment chore: Generate nginx config using chatwoot installation scripts (#1687) 2 months ago
docker chore: bump ruby from 2.7.1 to 2.7.2 (#1426) 5 months ago
lib feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
log Initial Commit 1 year ago
public feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
spec feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
stories/Sections fix: Change storybook relative path (#2199) 4 days ago
swagger chore: Add API documentation for teams (#2221) 1 day ago
tmp Initial Commit 1 year ago
vendor feat: IP lookup (#1315) 6 months ago
.all-contributorsrc [docs] Move contributors section to docs (#120) 1 year ago
.browserslistrc Initial Commit 1 year ago
.codeclimate.yml feat: Add a component to display contact attributes in CRM (#2217) 1 day ago
.dockerignore Reduce docker image size (#394) 1 year ago
.editorconfig Introduce .editorconfig (#149) 1 year ago
.env.example chore: Make SMTP environment variables configurable (#1868) 1 month ago
.eslintrc.js feat: Ability to reply to specific tweets (#1117) 8 months ago
.gitignore feat: installation config in super admin console (#1641) 3 months ago
.nvmrc Feature: API for updating account settings (#645) 1 year ago
.prettierrc Add linters and pre-commit hook 1 year ago
.rspec Fix url in emails, add frontendURL helper (#19) 1 year ago
.rubocop.yml feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
.rubocop_todo.yml feat: Add Platform APIs (#1456) 3 months ago
.ruby-version chore: bump ruby from 2.7.1 to 2.7.2 (#1426) 5 months ago
.scss-lint.yml fix: Add a check for 24 hour window before sending a message (#1084) 9 months ago
Capfile 🚨Fix Rubocop lint errors 1 year ago
Gemfile feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
Gemfile.lock feat: Add APIs for Dialogflow integration V1 (#2155) 1 day ago
LICENSE chore: Update license year and company name (#1575) 4 months ago
Procfile chore: Fix db:prepare error in deployments (#1668) 3 months ago
Procfile.dev Feature: Add Sidekiq docker (#443) 1 year ago
Procfile.test Chore: Initialize Cypress tests (#1078) 9 months ago
README.md chore: Add huntr.dev badge (#2069) 4 weeks ago
Rakefile Initial Commit 1 year ago
SECURITY.md chore: add SECURITY.md (#2103) 2 weeks ago
app.json chore: Fix db:prepare error in deployments (#1668) 3 months ago
babel.config.js Chore: Upgrade babel packages (#736) 1 year ago
config.ru Initial Commit 1 year ago
crowdin.yml Chore: Add translated languages to account settings (#826) 1 year ago
docker-compose.production.yaml Chore: modify docker-compose for prod and local setups (#1090) 9 months ago
docker-compose.test.yaml Chore: modify docker-compose for prod and local setups (#1090) 9 months ago
docker-compose.yaml fix: pg pass printed by docker container (#1382) 6 months ago
jest.config.js feat: Show date along with time in messages (#1748) 2 months ago
jest.setup.js feat: Show date along with time in messages (#1748) 2 months ago
package.json feat: Add campaign (#2177) 2 days ago
postcss.config.js feat: Display reply time in widget (#1349) 6 months ago
semantic.yml Chore: Update copy on Signup page (#1023) 10 months ago
tailwind.config.js feat: Display reply time in widget (#1349) 6 months ago
workbox-config.js [Feature] Add PWA support (#157) 1 year ago
yarn.lock fix: Set babel/preset-env to 7.13.15 (#2191) 6 days ago

README.md

Woot-logo

Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Deploy


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Chat dashboard

Chatwoot is an open-source omnichannel customer support software. The development of Chatwoot started in 2016. It failed to succeed as a business and eventually shut up shop in 2017. During 2019 #Hacktoberfest, the maintainers decided to make it open-source, instead of letting the code rust in a private repo. With a pleasant surprise, Chatwoot became a trending project on Hacker News and best of all, got lots of love from the community. Now, a failed project is back on track and the prospects are looking great. The team is back to working on the project and this time, we are building it in the open. Thanks to the ideas and contributions from the community.


Features

Chatwoot gives an integrated view of conversations happening in different communication channels.

It supports the following conversation channels:

  • Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
  • Facebook: Connect your Facebook pages and start replying to the direct messages to your page.
  • Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
  • Whatsapp: Connect your Whatsapp business account and manage the conversation in Chatwoot
  • SMS: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot
  • API Channel: Build custom communication channels using our API channel.
  • Email (beta): Forward all your email queries to Chatwoot and view it in our integrated dashboard.

Other features include:

  • Multi-brand inboxes: Manage multiple brands or pages using a single dashboard.
  • Private notes: Inter team communication is possible using private notes in a conversation.
  • Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.
  • Conversation Labels: Use conversation labelling to create custom workflows.
  • Auto assignment: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
  • Conversation continuity: If the user has provided an email address through the chat widget, Chatwoot would send an email to the customer under the agent name so that the user can continue the conversation over the email.
  • Multi-lingual support: Chatwoot supports 10+ languages.
  • Powerful API & Webhooks: Extend the capability of the software using Chatwoot’s webhooks and APIs.
  • Integrations: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.

Documentation

Detailed documentation is available at www.chatwoot.com/help-center.

Translation process

The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.


Branching model

We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.


Deployment

Heroku one-click deploy

Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:

Deploy

Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.

Other deployment options

Please follow deployment architecture guide to deploy with Docker or Caprover.


Contributors

Thanks goes to all these wonderful people:

Chatwoot © 2017-2021, Chatwoot Inc - Released under the MIT License.