FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
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README.md

Free Self-Hosted Zendesk & Help Scout Alternative



PHP version Hits

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework) self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.

FreeScout

Table of Contents

Features

  • No limitations on the number of users, tickets, mailboxes, etc.
  • 100% Mobile-friendly.
  • Multilingual (English, Croatian, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish).
  • Seamless email integration.
  • Suppports modern Microsoft Exchange authentication.
  • Web installer & updater.
  • Starred conversations.
  • Forwarding conversations.
  • Merging conversations.
  • Moving conversations between mailboxes.
  • Phone conversations.
  • Sending new conversations to multiple recipients at once.
  • Collision detection notice is shown when two agents open the same conversation.
  • Push notifications.
  • Following a conversation.
  • Auto reply.
  • Internal notes.
  • Automatic refreshing of the conversations list without the need to reload the page.
  • Pasting screenshots from the clipboard into the reply area.
  • Configuring notifications on a per user basis.
  • Open tracking.
  • Editing threads.
  • Search.

Need anything else? Suggest features here.

Demo

Live Demo

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.

Android App iOS App

Requirements

FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

  • Nginx / Apache / IIS
  • PHP 7.1 - 8.2
  • MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL

There is no minimum system requirements (CPU / RAM) FreeScout will run on any system.

Installation

Installation Guide

Images & one-click installs:

Cloud Hosted

Cloud Hosted FreeScout

Modules

Tools & Integrations

News & Updates

Don't miss news, updates and new modules!

Email Newsletter | Facebook | Twitter | YouTube | RSS

Contributing

Screenshots

Dashboard:

Dashboard

Conversation:

Conversation

Mailbox connection settings page:

Mailbox connection settings page

Notifications:

Notifications

Push notification:

Push notification

Web installer:

Web installer

Login page:

Login page